For multi-location businesses

Lead follow-up for multi-location businesses

Every location follows up like your best one. Fynso follows up with new leads by text and phone shortly after they arrive, inside the contact hours each location approves, books when the person is ready, and puts every location in one view.

Illustrative product concept. Lead follow-up is available now. Live workflows depend on the systems your locations run.

A normal day

What does a normal day cost across your locations?

More than any one location would admit. The misses are small, and they happen at every location at once.

The front desk

The inquiry at 10:40.

A web inquiry lands while the desk is with a customer. Nobody gets to it until the afternoon, and by then the person has booked somewhere else.

The lead nobody called back
After close

The inquiry at 9:15 pm.

It comes in through the website after the team has gone home. It gets answered tomorrow, if it is seen at all.

The after-hours inquiry
The no-show

The first appointment on Thursday.

It is missed. Nobody follows up, because nobody owns it. The lead you paid for goes quiet, and the hour cannot be sold again.

The no-show
The drift

The regular who stopped coming.

No one notices, because noticing is nobody's job. You find out when you look at the numbers at the end of the quarter.

The customer who drifted
How it works

How does it run at each location?

Three steps, the same at every location. You set the rules once and adjust them per location.

01/ 03

Connect what you already use

Keep the systems your locations already use. Fynso connects where it is supported, confirmed for your setup before anything goes live. Nothing is replaced.

02/ 03

Fynso works the day

New leads get a call and a text shortly after they arrive, inside the contact hours each location approves. Follow-up keeps going on the cadence you approve until the person books, replies, or asks it to stop. When they are ready, Fynso books into that location's schedule and confirms.

03/ 03

You see the record

What came in, what was sent, what was booked, and where a person stepped in, for every location. Bookings are verified against the connected system.

One view

What do you see?

All of it. Every location in one place, and each location on its own.

  • One view across locationsWhich locations are covered, which are behind, and what needs a person right now.
  • Each location on its ownEvery message, call, booking, and handoff at that location, with a time on it.
  • Verified bookingsA booking counts when your connected system shows it, not when someone says so.
  • Pause any locationActivate, pause, and extend location by location as the rollout fits your business.
How the location-by-location view works
What Fynso does

Four ways Fynso helps your business.

The record

What the record shows at every location.

Your hoursfollow-up runs inside the contact hours each location approves
Every stepmessage, call, booking, and handoff, with a time on it
Verifiedbookings checked against your connected system
One viewevery location, and each location on its own
Questions, answered

The questions owners ask first.

What changes at each location, what stays the same, and where you stay in control.
What if my locations run different systems?

Each location connects the system it already runs, where Fynso supports it. We confirm what is supported for each location's setup before anything goes live, and a location on a system Fynso does not support yet can wait while the others start.

Can I start with one location?

Yes. Start where follow-up matters most, look at the real record together, and extend once it is working for your team. Each new location is switched on with its own hours, services and voice, and any location can be paused without touching the rest.

Can locations keep different rules?

Yes. Your shared standard sits alongside each location's hours, services, routing, and answers in its own voice.

What does a location manager need to do each day?

Check the short list of conversations waiting on a person. Fynso hands those over with the full history attached, such as a pricing question or a complaint, and records what happened on every other lead, so the manager does not have to rebuild it from notes.

There is money hiding across your locations. Let’s find it.

In one short call we map where leads, customers, payments, and spending may be slipping through the cracks at each location, and where Fynso would start.

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