New leads
A new lead lands in the busiest hour of the shift, and the callback comes two days later, if it comes at all. Fynso reaches the person by phone and text when contact rules allow. Then it keeps the cadence your location approved until they book, say stop, or the cadence ends.
Short answer
Fynso follows up with each eligible new lead by phone and text, starting shortly after the lead appears in your booking system and inside approved contact hours. It keeps the cadence the location approved, books the intro session when the person is ready, and records every action.
Illustrative scenario, not a customer result: a web lead arrives during a busy Saturday shift and is not opened until Monday. Staff call on Tuesday. The records show the delay, but not why the person did not book. Review who owns new leads, the approved contact window and whether each attempt is recorded.
Every step runs inside the rules your location approved: the words, the hours, how often and when to stop.
Fynso picks up new leads from the booking system your location already uses. When one appears and contact rules allow, it calls. If the call goes unanswered, a text follows in the words your location approved.
Calls and texts continue on the schedule your location set: what to say, how often, in which hours, and when to stop. Fynso does not add attempts, channels, or messages the location did not approve.
Fynso checks the location's real availability before it offers a time. When the person picks one, it books the intro session into the schedule. It never invents a slot.
A booking, a stop request, a question that needs a person, or the end of the cadence. Each outcome is recorded. Anything that needs judgment goes to a person on your team with the full history.
Any location where leads arrive faster than the front desk can answer them, and any owner who wants proof that each one was worked.
Shortly after the lead appears in your booking system, as long as it is inside the contact hours your location approved. A lead that arrives during quiet hours waits until the window opens. The first attempt is a call, and a text follows if the call is not answered. Leads without a usable number or contact permission are not contacted.
Follow-up stops. The stop request is recorded on the lead's history, and no further messages or calls go out from Fynso for that lead. If your team later needs to reach the person for another reason, the stop is on the record for them to see first.
Yes. Every call, text, reply, booking, and handoff is recorded in one place, so a manager can read the whole conversation at any time.
A lead may arrive after the desk closes. Fynso never texts or calls a lead outside your contact hours.
This scenario shows a follow-up need your team can review. Fynso can discuss the workflow, available data and connections for your business before agreeing on scope.
This scenario shows a follow-up need your team can review. Fynso can discuss the workflow, available data and connections for your business before agreeing on scope.
Try it
Enter your website. Fynso learns your business and talks with you in your browser, the way it would with a new customer at any of your locations.