Grow revenue at every location on WellnessLiving

What does Fynso do with WellnessLiving?

Fynso follows up with new WellnessLiving leads by phone call and text, inside the contact hours each location approves. It books intro classes and appointments into real open times, sends the approved confirmation, and hands a conversation to your team with the full history when it needs a person. Past leads who never booked get a respectful follow-up too.

We connect WellnessLiving during your setup. We approve the wording, hours and rules with you, test every path, and measure a baseline before launch. After that, our team runs it: monitoring, fixes, results reviews and improvement tests. WellnessLiving stays the system of record, and a manager who opens a client record in WellnessLiving sees the new clients and bookings Fynso added.

What does Fynso read and write in WellnessLiving?

WellnessLiving publishes a developer portal and an SDK on GitHub. Its tutorials cover adding a new client through the lead model, booking a class, booking an appointment, canceling a reservation, and finding user information.

Fynso uses only what lead follow-up needs. WellnessLiving grants API access through your account executive, and our team arranges it with you during setup.

What does a lead's journey look like?

A lead lands in WellnessLiving from your lead capture form, an ad, a referral or a walk-in the front desk entered. Shortly after it appears, and inside the contact hours that location approves, Fynso calls. If the call is not answered, a text follows in the words you approved. The cadence continues on the schedule you set, with the number of attempts you chose. Fynso does not add attempts, messages or channels beyond what was approved.

When the person is ready, Fynso checks the location's real class and appointment schedule in WellnessLiving, offers times that are open, and books the intro class or appointment. The approved confirmation goes out and the reply is recorded. If the conversation needs a person, Fynso hands it to your team with the full history. If the person asks to stop, follow-up ends and the stop stays on the record.

Past leads who never booked are part of the work too. Fynso brings them back with a respectful follow-up on the cadence you approve, and books them the same way when they are ready. For the operator's view of the same problem, see the lead nobody called back and how fast to call a new lead.

Why does it matter that the work lands in WellnessLiving?

Because that is where your staff already look. A follow-up tool that keeps its own separate record creates a second version of the truth, and someone has to reconcile the two at the end of the shift.

It also makes the results checkable. Bookings are checked against WellnessLiving. Fynso reports what it did and the bookings it confirmed: who it reached, what booked, and what is waiting on a person. It does not claim credit for revenue.

What does an owner with several locations see?

In WellnessLiving, each location's team sees new clients and bookings where they already work. In Fynso, the owner sees each location's follow-up as a whole, with bookings checked against WellnessLiving and a short list of conversations waiting on a person. Each location runs the same follow-up with its own hours, services and approved answers, and any location can be paused on its own. A new location joins the engine already running, with the same follow-up and rules from day one.

Owners can also ask Fynso questions about their business in plain language and get answers with the numbers behind them, from the systems connected for them.

What is built during your setup?

New-lead follow-up and old-lead follow-up run from the day you go live. Other parts of the engine are built during your setup, each with a date in your plan: no-show rebooking, reminders beyond the first visit, member retention and win-back, comparing locations, revenue and profit by location, and which ad sources bring paying customers. Each one runs on the same WellnessLiving connection, so nothing new is asked of your team.

What will Fynso not do?

It does not guess about pricing, policy or anything outside the rules you approved. It does not call or text outside the hours each location approves, or add an attempt you did not approve. It does not keep contacting someone who asked it to stop. And it does not report a booking it cannot find in WellnessLiving.

To see how this would run for your locations on WellnessLiving, book a 20-minute demo. Plans start at $399 per location a month plus a one-month launch fee; see pricing.