The lead that arrived on Saturday.
Your brand's marketing sends a lead to your location over the weekend. It waits until Monday, and by then the person has booked with someone else.
For franchisees. One unit or many.
Lead follow-up for your location,
inside your brand's system.
In supported setups, Fynso follows up with new leads within your approved contact hours, books against available times and hands conversations to your team when needed. We confirm your systems and the scope for your location before anything goes live.
Your week
Where do leads slip at your location?
Mostly when the people who would answer are busy doing the work. Four moments from an ordinary week. These are illustrative situations, not customer records.
The web form at 8:50 pm.
It comes in after the last appointment. The next morning starts busy, and the reply slips to the afternoon.
The intro appointment that did not happen.
A new customer misses their first visit. Your staff means to call, then the next client walks in. Nobody reaches back out, and the visit never gets rebooked.
The member you used to see every week.
They stop coming, and no one on your team is assigned to notice. You learn about it when the monthly numbers come in.
Getting started
What changes at your location?
Three steps. Your brand's standards stay where they are, and you set the local detail.
Confirm your setup
We check your booking and CRM systems and confirm what is supported for your setup before anything goes live.
Fynso follows up inside your rules
New leads get a text and a call inside the contact hours you approve, on the cadence you approve. When a person is ready, Fynso books against your real availability and confirms. Pricing, policy and anything sensitive go to the staff member you named, with the history attached.
You check the record
Every text, call, booking and handoff at your location, each with its date and time. A booking counts once your booking system shows it.
Your rules
What does your brand set, and what do you decide?
Your brand sets the standards every location follows. Inside them, the day-to-day choices at your location are yours.
- Your hours and cadence When Fynso may text or call, and how many times it follows up before it stops.
- Your services and voice What your location offers, how it greets people and how it signs off, within your brand's guidelines.
- Who takes over The person on your team who gets pricing questions, complaints and anything Fynso should not answer.
- What your brand sees Agreed with you during setup. Tell us what your brand asks for, and we will confirm what can be shared.
At your location
What Fynso does for you now, and what is coming.
Lead follow-up is available in supported setups. Ask us about the scope and timing of other workflows for your business.
Answer and book new leads
In supported setups, Fynso follows up on new leads within approved contact hours and books against available times. Confirm the exact channels and workflow before launch.
Available in supported setups
Win back regulars
Discuss outreach to customers who have stopped visiting. We will confirm whether it is available for your business and who approves messages before sending.
Confirm during setup
Follow up on payments
Discuss how your team can review outstanding payments and follow up. We will confirm whether this workflow is available for your business.
Confirm during setup
Check your spending
Discuss how to identify recurring charges for review. We will confirm whether this workflow is available for your business.
Confirm during setup
Your record
What you can check at your location.
Bookedappointments checked against your location's booking system
Handed offconversations passed to your staff, with the history attached
Stoppedcustomers who asked for no more messages, honored and recorded
On the recordevery text, call and booking, each with its date and time
Practical research
Start with the operating problem.
Opening a new location
A new-location operating plan, not an acquisition handoff: test the customer path, understand capacity, and track the cash behind the launch.
Keeping the operation working through an ownership change
Start with customer leads, repeat visits, payment visibility and clear responsibilities. Check what already works with your team and franchise corporate before making changes.
Finding the gap between inquiry and cash
Trace the customer journey from lead to attendance, repeat business and payment. Find the unfinished handoff before spending more to fill the funnel.
Finding the right support for a location
Move beyond location rankings. Build a support queue that distinguishes demand, execution, capacity and cash problems, with evidence behind every next step.
Franchisee questions
What franchise owners ask before they start.
Your location, your brand's rules, and who decides what. Book a demo and ask us.
What changes at my location day to day?
New leads get a text and a call from Fynso inside the contact hours you approve, and Fynso books the ones who are ready into your schedule. Your staff sees a short list of conversations that need a person, such as a pricing question or a complaint, with the history attached. Everything else is written on the record, so nobody has to rebuild it from memory.
Will it work with the booking system and CRM my brand requires?
We check the systems your location uses and confirm whether they are supported before anything goes live. If your setup is not supported yet, we will say so up front.
What will my brand's team see, and what do I decide?
You decide the local detail: contact hours, services, voice, stop rules and who on your team takes over. Your brand's standards set the limits around those choices. What your brand's team can see of your location's record is agreed with you during setup.
Do I need my franchisor's approval first?
Your franchise agreement and your brand's standards decide that, so check them first. Tell us what your brand requires, and we will describe what Fynso would connect to and what it would send, so you can bring a clear request to your brand.
Can I prove it at one unit before adding my others?
Yes. Start at the unit where follow-up slips most. Once it has run for a while, look at the record with us: what came in, what was sent, what was booked and verified, and where your staff stepped in. Add your other units when that record shows it is working.
Who approves the messages, and can customers make it stop?
You and your team approve the tone, answers, contact hours and handoff rules, inside any standards your brand sets. When a customer asks Fynso to stop, follow-up to that person stops and the request is recorded. You can also pause Fynso at your location.
How is this different from what my brand already provides?
Your brand may already send you leads, run the marketing or require a booking system. Fynso works on what happens after a lead reaches your location: the text and call inside your hours, the booking against your real availability, the handoff to your staff, and the record of each step. It works alongside what your brand provides and does not replace it.
What is live today?
Lead follow-up by text and phone call, booking, handoff to a person and the record are live in supported setups. Bringing back customers who drifted has its first pieces available. Payment follow-up and spending checks are rolling out. We confirm the exact scope for your location before anything goes live.
Start with one location and the system it runs.
In one short call we look at how leads reach your location today, what your brand requires, and where Fynso would start. Bring the process and the systems, not customer records.
Try it
See the engine work
on your business.
Enter your website. Fynso learns your business and talks with you in your browser, the way it would with a new customer at any of your locations.